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Dear users, I have decided to phase out the posting on the forums on this website and move any discussions over to this private facebook group or join the Discord for realtime chat. I will not make the forums offline as there is a wealth of content, but posting has now been disabled. Thanks to all those who have contributed over the years, and I'll see you over on the Facebook group or Discord! -Tom

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    emo

    Some basic subscription questions

    Hi geiroffenberg,

    I replied to your email within minutes of receiving it and am awaiting your reply.

    I'll post what I said here as well so anyone else following this thread can see.

    Hey,

    Sorry about the misunderstanding. It's stated on our website, and double checked with you via Paypal before you confirm, however this does occasionally get missed.

    We have no intention of trying to deceive people, the majority of the members choose this option willingly, however it's obviously not what you wanted so I'm happy to figure this out for you.

    I also would have cancelled this for you or told you how to do so if you had gotten in touch. We're unable to cancel subscriptions from our site, this is a Paypal security thing - you have to log in and do it with them (and they don't make it easy either!)

    Let me know your Paypal email and username and I'll organize a refund.

    I hope this clears things up for people.

    I'll also post this here, this is the screen everyone see's when they go to the next payment step, I also believe there is one more confirmation that you understand this is a subscription before you click the final submit button.



    It's not something that happens often, but it does happen sometimes, and we always act fast to resolve the issue and make sure everyone is happy - just please get in touch via the mediums we offer before posting in a public forum.

    If you think we are not making it obvious enough, we're open to suggestions.

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    emo

    Latest work.... dubstep

    I believe he found a bug in the forum, using other text descriptions work.. then retyping them makes a proper link. Sorry about that!

    Convergence on Newgrounds

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    admin created a new forum post in General Chat
    emo

    Forums have been upgraded. Problems / Suggestions?

    Hello,

    I have upgraded the forums to the most recent version. If you find any problems please post here, or email This email address is being protected from spambots. You need JavaScript enabled to view it.

    If you have any suggestions for things you would like to see, please also post them here.

    thanks!

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    emo

    Re: Can site admin please reply RE; DVD Order.

    Hi There!

    I am very sorry about the mix up, I have refunded the total amount and sent another package at no cost to you.

    Apologise again for the delay.

    Admin

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    emo

    Re: Can site admin please reply RE; DVD Order.

    Hey guys! humble apologies... i'll chase up the admin email and see if anything has been lost.

    The cart issue should be fixed! is it still not happening for you?

    Cheers

    Admin

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    emo

    Re:Buffer Size and Drive Error Compensation

    Hey Man,

    Can you be more descriptive of the crackle? the most important thing to note is whether the audio actually quickly stops and starts, picking back from where it left off, or if there is just a quick burst of silence (while the audio stays in time).

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